Refund and Returns Policy

We hope you are 100% satisfied with your purchase.

But in case you’re not, we will gladly accept returns or exchanges within 30 days.

Please read our return policy below, and then either complete your return online using the easy returns feature in your account or contact our customer service team for assistance.

 

Return and Restocking Policy

All returns must arrive at our warehouse in the original packaging with the RMA /Order number clearly written on the outer packaging.

A 15% restocking fee and all return shipping costs will be deducted from the refund amount unless the wrong item was shipped by us, or a product was deemed defective.

A full refund (minus the restocking fee and return shipping costs if applicable) will be made in the original method of payment within 10 days of receiving the return.

 

Exchange Policy

All items being exchanged must arrive at our warehouse in the original packaging.

A restocking fee will not be applied to items being exchanged. However, the customer will be responsible for the return shipping costs unless the wrong item was shipped by us, or the product was deemed defective.

Once the returned product is received at our warehouse, a credit (minus the return shipping costs if applicable) will be issued to the customer’s account in the original method of payment.

 

Damaged Items Policy

If you received your item in a less-than-perfect condition please contact us immediately before using the item so we can address the issue and make it right.

If your return is approved, we will initiate a refund to your original method of payment.

We are committed to ensuring customer satisfaction and will work with you to resolve any issues as quickly as possible.

If your item was damaged in transit – please contact customer service, and they will assist you in filing a claim with the carrier.

Any additional questions or concerns please contact our Customer Service department:

Phone: (303) 952 0376

Email: support@visprouter.com

 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

 

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

 

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.